1. Accessibility - A person who is available when you need him.
2. Communicative - A person who keeps you informed through every step of your sale or purchase.
3. Competence - A person who is well educated in negotiating research and follow-through.
4. Courtesy - A person who is polite and a pleasure to do business with.
5. Credibility - A person who is trustworthy and will look out for your best interest.
6. Reliability - A person you can count on through every step of your sale or purchase.
7. Responsive - A person who will return your phone calls and answer your questions in a timely manner.
8. Security - A person who protects his clients from undue risk.
9. Understanding - A person who makes achieving your goals his passion.
10. Tenacity - A person who will not give up.